Executive Service FAQs
Everything you need to know about our corporate transportation services
Quick Answers
Immediate answers to our most frequently asked questions
Quick Answer
How do corporate accounts work?
Corporate accounts receive dedicated account management, consolidated monthly billing, volume discounts, and priority booking. Setup is free and includes custom reporting, individual rider profiles, and flexible payment terms including net-30 invoicing.
Quick Answer
What are your hourly rates?
Hourly executive car service starts at $95/hour for sedans and $125/hour for SUVs with a 3-hour minimum. Rates include professional chauffeur, fuel, and vehicle. Hourly service is ideal for multi-stop business trips, client entertainment, or full-day availability.
Quick Answer
Do you provide roadshow transportation services?
Yes, we specialize in corporate roadshows with multi-day packages, multiple vehicles, and executive coordinators. Services include investor meetings, conference transportation, and cross-city executive tours. We coordinate complex itineraries with precision timing.
Corporate Accounts
How do I set up a corporate account?
Setting up a corporate account is simple and free. Contact our corporate services team with your company information, billing requirements, and estimated monthly usage. We'll create your account within 24 hours, provide you with a dedicated account manager, set up your online booking portal with company-specific settings, and configure your billing preferences. No minimum monthly commitment is required.
What are the benefits of a corporate account?
Corporate accounts receive volume-based discounts (5-20% off standard rates), consolidated monthly billing with net-30 terms, dedicated account management, priority booking with guaranteed vehicle availability, custom reporting and analytics, individual rider profiles for frequent travelers, cost center allocation, flexible cancellation policies, and 24/7 concierge support. Accounts can be customized to match your company's travel policies.
How does billing work for corporate accounts?
Corporate accounts receive detailed monthly invoices consolidating all trips. Each line item includes date, passenger name, pickup/drop-off addresses, trip duration, vehicle type, and cost. Invoices can be broken down by department, project code, cost center, or individual employee. We accommodate specific billing formats and can integrate with your accounting systems. Standard payment terms are net-30 with ACH or wire transfer options.
Can employees book directly or does it go through admin?
We offer flexible booking workflows customized to your preferences. Options include: employees booking directly through your company portal with pre-approved settings, admin/assistant booking on behalf of executives, centralized travel desk managing all bookings, or hybrid approaches. You control which employees have booking privileges, spending limits, and which vehicle classes they can select. All bookings are tracked in your account dashboard.
Do you offer volume discounts?
Yes, corporate accounts automatically qualify for volume discounts based on monthly usage. Discounts range from 5% for 10-20 trips per month, 10% for 21-50 trips, 15% for 51-100 trips, and up to 20% for accounts exceeding 100 monthly trips. Discounts apply retroactively once thresholds are met. We also offer custom pricing for annual contracts and guaranteed minimum commitments.
Hourly & As-Directed Service
How does hourly service pricing work?
Hourly service provides a dedicated vehicle and chauffeur for a specified time period. Sedan service starts at $95/hour, SUVs at $125/hour, and executive vans at $150/hour. All hourly bookings have a 3-hour minimum. The rate is all-inclusive covering the chauffeur, fuel, tolls, and vehicle. You can make unlimited stops and route changes within the time period. Overtime is billed in 30-minute increments at the pro-rated hourly rate.
What's the difference between hourly and point-to-point service?
Point-to-point service is for single direct trips between two locations with fixed pricing. Hourly service provides continuous availability for multiple stops, wait time, and flexible routing. Choose hourly for business days with multiple meetings, client entertainment, shopping trips, or when you need the flexibility to change plans. Point-to-point is more economical for airport transfers or single-destination trips. Your account manager can help determine the most cost-effective option.
Can I extend my hourly reservation if needed?
Yes, hourly reservations can be extended subject to vehicle and chauffeur availability. Notify your driver or our dispatch team as soon as you know you'll need additional time. Extensions are billed at the same hourly rate in 30-minute increments. During peak business hours, we recommend booking a longer initial period to guarantee availability. Corporate account holders receive priority for same-day extensions.
Is there a daily rate for full-day service?
Yes, we offer discounted daily rates for full-day executive service. An 8-hour day is priced at $720 for sedans and $950 for SUVs (10% savings vs. hourly). 10-hour and 12-hour packages are also available with progressive discounts. Full-day service is ideal for complex itineraries, all-day client meetings, executive protection details, or when you need guaranteed availability without monitoring time.
Roadshows & Events
What roadshow services do you provide?
We specialize in investor roadshows, IPO tours, earnings roadshows, and corporate speaking circuits. Services include dedicated account coordinators who manage your entire itinerary, multiple vehicle coordination across cities, real-time trip tracking and updates, executive briefing materials in vehicles, flexible routing as meetings change, and post-trip detailed reporting. We handle logistics so executives can focus on meetings. Multi-day and multi-city packages available.
Can you handle multi-day conference transportation?
Absolutely. We provide comprehensive transportation for corporate conferences and trade shows including airport pickups for all attendees, hotel to venue shuttles on scheduled intervals, executive transfers for VIP speakers and board members, evening event transportation, and dedicated vehicles for staff and organizers. Our event coordinators work with your team to create detailed transportation plans, manage real-time changes, and ensure seamless execution.
Do you coordinate transportation in multiple cities?
Yes, through our nationwide affiliate network, we coordinate seamless service in over 500 cities worldwide. Your dedicated coordinator manages all locations with consistent service standards, unified billing, and centralized communication. Whether it's a 5-city roadshow or global executive travel, you have a single point of contact. All affiliate partners meet our standards for vehicle quality, chauffeur professionalism, and service reliability.
What happens if meeting schedules change during a roadshow?
Roadshows frequently have dynamic schedules. Our coordinators monitor your itinerary in real-time and adjust transportation accordingly. Your executive, assistant, or coordinator can update us via phone, text, or email. Drivers are instructed to stay flexible and await direction. We build buffer time into schedules, have backup vehicles available, and maintain constant communication. Real-time changes are accommodated without stress or additional fees within reasonable parameters.
Vehicle Options
What vehicle types are available for executive service?
Our executive fleet includes luxury sedans (Mercedes S-Class, BMW 7 Series, Audi A8) ideal for 1-3 passengers, premium SUVs (Cadillac Escalade, Lincoln Navigator) for 4-6 passengers or extra luggage, and executive vans (Mercedes Sprinter) for groups up to 14. All vehicles are late-model (under 3 years), meticulously maintained, and feature leather interiors, WiFi, charging capabilities, tinted windows, and climate control.
Are your vehicles equipped for business work?
Yes, all executive vehicles include high-speed WiFi, USB-A and USB-C charging ports, 110V power outlets for laptops, privacy tinted windows, and quiet cabins optimized for phone calls. Sedans and SUVs feature fold-down work tables, reading lights, and climate zones. Executives can conduct calls, respond to emails, review presentations, and work productively during transit. We provide a mobile office environment.
Can I request the same vehicle and driver for recurring trips?
Absolutely. Corporate accounts can request specific chauffeurs who are familiar with your preferences, routes, and requirements. We'll assign the same driver whenever possible for your recurring trips. Consistency in service delivery is a key benefit of corporate accounts. If your preferred driver is unavailable, we'll assign another experienced professional and brief them on your account preferences.
Do vehicles have special amenities for clients or VIPs?
Yes, we provide premium amenities for client entertainment and VIP service including complimentary bottled water and soft drinks, daily newspapers and business publications upon request, phone chargers for all device types, mints and hand sanitizer, and umbrellas. For special occasions, we can arrange flowers, champagne, customized signage, or other amenities with advance notice. Client impression is our priority.
Service Quality & Reliability
What are your chauffeur qualifications?
All chauffeurs undergo rigorous screening including comprehensive background checks, driving record verification with clean 5-year history, professional licensing and commercial insurance, drug and alcohol testing, defensive driving certification, customer service training, and Chicago geography testing. Executive chauffeurs receive additional training in business etiquette, discretion, and professionalism. Average chauffeur tenure exceeds 8 years, ensuring experienced professionals.
How do you ensure on-time performance?
We maintain 98.7% on-time performance through real-time traffic monitoring, GPS tracking of all vehicles, advanced route optimization, early vehicle dispatching (15-20 minutes before scheduled pickup), backup vehicles on standby during peak hours, and proactive communication with clients about any delays. Chauffeurs are trained to anticipate traffic patterns and build appropriate buffer time. For airport pickups, we track flights in real-time.
What is your customer service response time?
Our 24/7 customer service team answers calls within 2 rings on average. Corporate account holders have direct phone and text access to their dedicated account manager during business hours (7 AM - 7 PM). After hours and weekends, our dispatch team handles all requests with full account access. Emails are responded to within 30 minutes during business hours. We also offer online booking, text dispatch, and mobile app access.
How do you handle confidentiality and discretion?
Chauffeurs sign comprehensive confidentiality agreements and are trained in discretion protocols. They do not discuss passenger conversations, destinations, or client business with anyone. Vehicles do not have recording devices. Corporate account information is secured with enterprise-grade encryption. Passenger manifests and trip details are confidential. Many Fortune 500 executives and public figures trust us with sensitive transportation needs.
What if there's a problem with service?
We take service issues seriously. Contact your account manager immediately if any aspect of service doesn't meet expectations. We investigate all complaints within 24 hours, take corrective action with involved personnel, and provide service credits for valid concerns. Corporate accounts receive quarterly business reviews where we analyze service metrics, address any patterns, and continuously improve. Our goal is 100% client satisfaction.
Booking & Policies
How far in advance should I book executive service?
For single trips, we recommend 24-48 hours advance booking. For roadshows, conferences, and multi-day events, 1-2 weeks notice allows optimal planning. However, corporate accounts receive priority status and we accommodate same-day requests whenever possible. Last-minute bookings (under 2 hours notice) may incur a rush fee. For recurring executive transportation, establish standing reservations with your account manager.
What is your cancellation policy for corporate accounts?
Corporate accounts receive flexible cancellation terms. Standard policy allows free cancellation up to 2 hours before pickup (vs. 4 hours for retail clients). Within 2 hours, a 50% fee applies. No-shows are charged 100%. For hourly/daily reservations, cancellation policies vary by booking size. Your account manager can arrange custom policies for high-volume accounts. We understand business schedules change and work to accommodate whenever possible.
Can trips be modified after booking?
Yes, trip modifications can be made through your account manager, our 24/7 dispatch, or your online account portal. Changes to pickup time, location, destination, or passenger details can usually be accommodated without fees if made more than 2 hours in advance. Vehicle upgrades may incur price differences. Last-minute changes are handled based on availability. Our goal is maximum flexibility for corporate clients.
Do you provide service outside Chicago?
Yes, we service the entire Chicago metropolitan area including all suburbs up to 60 miles from downtown. For destinations beyond this range, we offer long-distance transportation to Milwaukee, Indianapolis, Detroit, and throughout the Midwest. Multi-state roadshows and nationwide travel are coordinated through our affiliate network. International ground transportation can also be arranged in major cities worldwide.
Ready to Experience Executive Service?
Contact us to set up your corporate account or request a quote