Who We Are
Chicago Executive Car Service is a booking website of Royal Carriage Limousine LLC. This page summarizes our full Privacy Policy, which controls where the two differ.
Information We Collect
When you request a quote, book a ride or contact us, we collect your name, phone number, email address, pickup and drop-off locations, trip details and payment information. When you visit the site, we and our analytics and advertising providers collect device and usage data through cookies and similar tools, including the page you arrived from and any ad-click identifier.
How We Use Your Information
- To quote, book, dispatch and bill your trip
- To communicate about your reservations by phone, email or text
- To measure which pages and ads lead to bookings
- To prevent fraud and respond to payment disputes
- To improve our services and customer experience
Information Sharing
We do not sell or rent your personal information. We share it only with the people and service providers who help us run your trip and our business: chauffeurs and partner operators who perform the trip, our booking, payment, messaging and hosting providers, our analytics and advertising providers, and authorities where the law requires it. When we answer a payment dispute, we give your card issuer the booking, payment, message and trip records for that reservation.
Text Messages
If you give us your mobile number, we may text you about your reservation (confirmations, chauffeur details, pickup updates). Message and data rates may apply. Reply STOP to opt out or HELP for help. We do not share your mobile number with third parties for their own marketing.
Data Security & Retention
We use encrypted connections and access controls to protect your data, and we keep booking and payment records for as long as we need them for tax, accounting, insurance and dispute purposes.
Cookies
Our website uses cookies for analytics and advertising measurement. You can block or delete cookies through your browser settings; the booking form may not work fully without them.
Your Rights
Request access to, correction of, or deletion of your personal data by contacting us at info@royalcarriagelimo.com or (224) 801-3090. We may keep records the law requires us to keep.
Contact
For privacy inquiries: (224) 801-3090 or info@royalcarriagelimo.com.