Booking & Reservations
All reservations are subject to vehicle availability. We recommend booking at least 24 hours in advance. Confirmation will be sent via email or text.
Cancellation Policy
Corporate and executive accounts follow a tiered cancellation policy based on vehicle type and trip scope. Full tiered policy at royalcarriagelimo.com/cancellation-policy.
Executive Sedan & SUV (single-vehicle)
- 48+ hours before pickup: full refund
- 24–48 hours: 50% charge
- Less than 24 hours or no-show: full charge
Mercedes Sprinter Executive Van (single larger vehicle)
- 7+ days before pickup: full refund
- 3–7 days: 50% refund
- Less than 72 hours or no-show: full charge
Corporate Events, Roadshows & Multi-Vehicle Bookings (2+ vehicles)
- 30% non-refundable deposit at booking; 40–60% downpayment due at booking (deposit counts toward this)
- 30+ days before event: deposit forfeit, balance refunded
- 14–30 days: deposit forfeit plus 50% of remaining balance
- Less than 14 days or no-show: full charge
Enterprise accounts with signed master service agreements follow the terms specified in the MSA, which supersede this schedule.
Severe weather and verified flight cancellations qualify for a full fee waiver across all tiers.
Pricing
All quoted prices are flat rates unless otherwise specified. Prices include standard wait time, tolls, and gratuity is not included. Additional stops or route changes may incur extra charges.
Wait Time
- Airport pickups: 60 minutes complimentary wait time after flight lands
- All other pickups: 15 minutes complimentary wait time
- Additional wait time billed at $1/minute
Passenger Conduct
Passengers are expected to treat vehicles and chauffeurs with respect. Smoking is prohibited in all vehicles. Damage to vehicles will be billed to the customer.
Liability
Royal Carriage Limousine maintains full commercial insurance coverage. We are not liable for delays caused by traffic, weather, or other circumstances beyond our control.
Contact
Questions about these terms? Call (224) 801-3090 or email info@royalcarriagelimo.com.